ISO 9001: 2015 – Quality Management Systems

ISO 9001 is the most recognisable standard from quality management systems and is implemented extensively in the manufacturing, service and social enterprise process.
To achieve ISO 9001: 2015 accreditation top management need to:

• understand the organisation and its context;
• understand the needs and expectations of interested parties;
• understand the processes and risks involved;
• be customer focused;
• have a quality policy;
• demonstrate leadership and commitment;
• define the roles and responsibilities;
• have infrastructure, equipment and trained personnel;
• understand customer and any legal requirements;
• control and measure the process;
• keep appropriate records of the process;
• take action to correct and improve the process;
• regularly audit the effectiveness of your quality system.